Author Topic: NSF Store: General Q&A/Feedback (Read 8188 times)

Chris Bergin · « **on:** 01/04/2023 01:04 pm »

https://shop.nasaspaceflight.com/

This thread is for any questions you may have and may wish for other customers to provide feedback.

You can e-mail the store directly via here:
https://shop.nasaspaceflight.com/pages/contact-us

Returns Policy is here:
https://shop.nasaspaceflight.com/policies/refund-policy

Shipping policy is here:
https://shop.nasaspaceflight.com/policies/shipping-policy
(Note the great thing about our store is international distribution hubs, such as US orders being shipped from the US and European orders being shipped from Europe. No customs charges when it's just shipping from "overseas"!)

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Any additional questions, post away in this thread!

Pooch · « **Reply #1 on:** 03/02/2023 01:15 am »

Does the store ship metal prints to Canada? I am trying to check out and when I get to the shipping section it says you do not ship to my location. I have bought stuff from the shop in the past with no issues.

patrkb512 · « **Reply #2 on:** 08/15/2023 12:36 pm »

I Need help tracking down an order. I've emailed the shop a couple of times and no replies.

20515

Chris Bergin · « **Reply #3 on:** 08/15/2023 01:08 pm »

Quote from: patrkb512 on 08/15/2023 12:36 pm

I Need help tracking down an order. I've emailed the shop a couple of times and no replies.

20515

Will do! And Mark and Adrian always reply near-immediately, so I'll ask if something went wrong there. But we're on it now. Will PM you back (look to top of the forum for messages) in case there's an issue between yours and our e-mails.

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And that's sorted and details in your messages in the forum.

lucas071200 · « **Reply #4 on:** 10/22/2023 05:11 pm »

Just checked out the new calendars, nice work again!

Just a small issue, both calendars have the starbase version of the description

Quote

Relive the best moments of 2023 at Starbase while we venture into 2024!

nickr · « **Reply #5 on:** 01/14/2024 03:13 am »

I have been trying for a few weeks to talk to someone via email about a damaged metal print I was gifted and neither the person who gave it to me or I have gotten a reply. Is there something going wrong with the email form on the shop page?

Chris Bergin · « **Reply #6 on:** 01/14/2024 11:32 am »

Quote from: nickr on 01/14/2024 03:13 am

I have been trying for a few weeks to talk to someone via email about a damaged metal print I was gifted and neither the person who gave it to me or I have gotten a reply. Is there something going wrong with the email form on the shop page?

If the person who gifted it has a first name beginning with a V, yes, we've been trying to reply to that person but that person's e-mail clearly has issues as we never get a response. We check the store e-mail every day for the record.

Send me a private message here (click on my profile) please.

S. E. Freeman · « **Reply #7 on:** 01/16/2024 11:31 pm »

Don't know what else to do but post here...

I ordered a metal print on 11/18/23 (Order# 26735) and as yet have not seen it. I've used the "Contact Us" form in the store twice now but no reply.

Think you could check on this for me?

Thank you in advance.

Stuart

Chris Bergin · « **Reply #8 on:** 01/20/2024 07:55 pm »

Dealing with the above.

A good time to say I have absolutely no problem, and encourage, PMing me if anyone need a quick answer. I'm always around and I can check orders from my access point

Pheogh · « **Reply #9 on:** 09/09/2024 03:23 pm »

Sorry to ask this and hoping that I'm not missing something obvious, but.... what are the dimensions of the "Flight 3 Trifecta" print? I don't see it anywhere.