Author Topic: Master Thread for NASASpaceflight.com and NSF Forum Outages, Upgrades and Error Message Reporting (Read 247677 times)

Tcommon · « **Reply #20 on:** 09/08/2013 11:41 pm »

Quote from: Chris Bergin on 09/08/2013 11:35 pm

Fine on Chrome and Firefox here.

Tried Shift and Minus, once, on your keyboard?

Same thing in chrome, didn't re-size properly.

Control Minus worked, but went too far, now there's a quarter inch black boarder around.

I just noticed there's a 'feedback' thread. Sorry for posting here.

baldusi · « **Reply #21 on:** 09/08/2013 11:45 pm »

I'm seeing the thread titlw in double line, but the line is half the screen width.
BTW, when we'll we have Like buttons? This would have been an excellent moment to use it

QuantumG · « **Reply #22 on:** 09/08/2013 11:48 pm »

See the attached screen shot. There's no longer an "Unread Topics" menu option.

I got to the page using a bookmark.

NSF Webmaster · « **Reply #23 on:** 09/08/2013 11:50 pm »

We'll restore that asap

Quote from: QuantumG on 09/08/2013 11:48 pm

See the attached screen shot. There's no longer an "Unread Topics" menu option.

I got to the page using a bookmark.

Chris Bergin · « **Reply #24 on:** 09/08/2013 11:50 pm »

Feedback thread:
http://forum.nasaspaceflight.com/index.php?topic=32793.0

Jester · « **Reply #25 on:** 09/08/2013 11:51 pm »

Quote from: QuantumG on 09/08/2013 11:48 pm

See the attached screen shot. There's no longer an "Unread Topics" menu option.

We know, use the per sectio unread topic for now, we'll look at adding in back in the menu bar (needs some theme reprogramming, its on the list )

Chris Bergin · « **Reply #26 on:** 10/12/2013 12:04 pm »

Actually completed without anyone noticing. Last of the old servers turned off, replaced by a new one.

However, if in the unlikely event, you notice any links or such "missing" or causing an error, please PM me. You shouldn't, but given we have lots of ways for people to download content, it's best we didn't miss anything.

Thanks!

Farewell old server 8429484294 (or whatever), and we thank you!

Chris Bergin · « **Reply #27 on:** 10/12/2013 04:43 pm »

One issue was reported via our excellent membership. Related to a mapping issue providing a php page you shouldn't be seeing. It was apparently only for a few people, but that is now fixed.

MP99 · « **Reply #28 on:** 10/13/2013 03:59 pm »

I tend to have threads open in Firefox that I intend to go back and read more fully.

When I switch back to those old tabs (remember, they were fetched before the upgrade), I get a complaint that it wants a user + password for ads.nasaspaceflight.com..

It's only a one-off - disappears when the page is reloaded, and doesn't happen when opening a new tab, just dredging up old ones that were opened several days ago.

Can't imagine this needs any action, but just thought I'd mention it anyway.

cheers, Martin

psloss · « **Reply #29 on:** 10/13/2013 05:12 pm »

Quote from: MP99 on 10/13/2013 03:59 pm

I tend to have threads open in Firefox that I intend to go back and read more fully.

When I switch back to those old tabs (remember, they were fetched before the upgrade), I get a complaint that it wants a user + password for ads.nasaspaceflight.com..

It's only a one-off - disappears when the page is reloaded, and doesn't happen when opening a new tab, just dredging up old ones that were opened several days ago.

Can't imagine this needs any action, but just thought I'd mention it anyway.

cheers, Martin

I'm getting that password prompt only when I go to the WWW site. FF + NoScript

NSF Webmaster · « **Reply #30 on:** 10/13/2013 06:34 pm »

The password prompt should be gone by now. If you still experience it, please report the URL/page you we're visiting when it appeared.

Thanks
Mark

MP99 · « **Reply #31 on:** 10/13/2013 06:40 pm »

Quote from: NSF Webmaster on 10/13/2013 06:34 pm

The password prompt should be gone by now. If you still experience it, please report the URL/page you we're visiting when it appeared.

Thanks
Mark

Just tried the www site, and no prompt per psloss's report (whitelists on that page are on NSF, twitter & gogleapis, blacklists on google-analytics & googlesyndication).

Looks OK on the old tabs, also.

cheers, Martin

Chris Bergin · « **Reply #32 on:** 02/05/2014 07:36 pm »

Our hosting company in Dallas, Texas is doing some big maintenance tomorrow morning and there "may" be a small outage for a matter of minutes some time between 6am and midday UTC.

You probably won't notice it, if that happens, but best to give a heads up in case it does and you're in the middle of posting something. A good trick for this period would be to copy your post into Word before you post it.....but the chances are very small you'd be posting at the exact time.

(Read below, cause that didn't go to plan!)

R7 · « **Reply #33 on:** 02/06/2014 12:08 pm »

Matter of minutes ... several hours without NSF!?! Going to need therapy to get over this...

Anyway, glad you are back.

Chris Bergin · « **Reply #34 on:** 02/06/2014 12:13 pm »

Well that was ridiculous!

We had no idea (and certainly no warning) the outage would be all morning UK time. Clearly something went wrong with the host's hardware replacement efforts - and that was certainly intimated as they lost their own portal pages.

Really very sorry for what happened there. Totally out of our control although we'll work to see what we can do to avoid that in future. Was out first major outage in years, but still totally unacceptable. If any L2 members were overly annoyed by this, contact me and I'll extend your term to compensate.

Speaking of which, I really want to thank the people who e-mailed me about this. Everyone - every single person - was very understanding and that meant so much as I was starting to feel very ill about this (no joke, felt physically sick!)

The site looks fine, but everyone's going to be piling in now, so it may be a bit sluggish for an hour or so.

Again, very sorry and those of us in charge of the site (Mark, Jester, Aaron and myself) will be having a discussion about ensuring this doesn't happen again.

Chris.

Justin Space · « **Reply #35 on:** 02/06/2014 12:23 pm »

No worries mate. It was really good you responded to e-mail immediately and was posting on twitter. Most sites wouldn't care less about their visitors, but you do.

Also shows what it would be like with NSF. I was absolutely bored out of my mind this morning!

Perchlorate · « **Reply #36 on:** 02/06/2014 12:29 pm »

I missed NSF, too, but stuff happens.

Please don't tack any days onto my L2 subscription. Who really needs some sort of "restitution" for a little outage like this? (*Stifling the urge to break into some rant about the "entitlement mentality."*)

Keep up the great work.

Galactic Penguin SST · « **Reply #37 on:** 02/06/2014 12:34 pm »

Well, at least the site's up for today's Ariane launch....

Chris Bergin · « **Reply #38 on:** 02/06/2014 12:48 pm »

Yeah! Thank goodness we didn't miss a launch or an EVA during that. I don't think we've missed anything since we started to cover live launches. Ironically, it was when Dragon had her hiccup after S/C Sep when we had our last outage (but that was 30 mins) after we got absolutely hammered by visitors. We've beaten that demand level since, with the new hosting package really good with high demand.

This morning was nothing to do with that (UK AM is our slowest period as we're 85 percent US visited).

Amazing to see the forum is almost back to regular visitation levels within an hour of us coming back. That's pretty special, as we're not talking about people who just pop in once a day when hundreds of people return within moments of being down.

Star One · « **Reply #39 on:** 02/06/2014 12:57 pm »

I wondered what had happened was worried the site had become victim of some kind of malicious cyberattack considering how long it was down for.