Master Thread for NASASpaceflight.com and NSF Forum Outages, Upgrades and Error Message Reporting

[catdlr]

I got this one

Cloudflare Ray ID: 921c4ae86a9a7cf2 • Your IP: Click to reveal • Performance & security by Cloudflare

[Chris Bergin]

Are we talking about after the time of my above post? It's been fast for me since.

[catdlr]

Are we talking about after the time of my above post? It's been fast for me since.

It's getting fast now, but between your post to me and my repose back, I got 5 Bad Gateway errors.

[catdlr]

OK, it looks great now. Rapid response, no hesitations, and no gateway errors after 20 post-reads. I think it's okay now.

[kenny008]

I never get these Bad Gateway errors, but got one just now:

Cloudflare Ray ID: 921c56a70fbabfc5

[catdlr]

Oh hell, I just got three in a row, two them coming back to profile to retrieve this thread>

Cloudflare Ray ID: 921c56743d857cf2 •

[Chris Bergin]

Thanks! Passing on. It got fast, then not great again, then fast again. Aware.

[litton4]

Thanks!

[Chris Bergin]

Additional fix running. You will all likely need to log back into the forum.

[litton4]

For future reference, what is the best way to report site problems?

I started this thread and then "reported" my own post to highlight the issue to mods....

[Chris Bergin]

For future reference, what is the best way to report site problems?

I started this thread and then "reported" my own post to highlight the issue to mods....

This worked to be fair! I'd have gotten a notification on the existing forum thread:
https://forum.nasaspaceflight.com/index.php?topic=50827.0

But those are usually issues that usually tend to be very specific to the user, as opposed to a site issue. This was a site issue and thus this thread works. We also have the NSF member discord and I was informed there too, which is useful cause if the site had been fully down this thread couldn't have been created

In this case, your thread caught my eye, informed Mark and he was on it in minutes

Let's continue to use this thread to monitor.

[atsf90east]

I just got an error too - 921ce65a3ab14df4

[litton4]

For future reference, what is the best way to report site problems?

I started this thread and then "reported" my own post to highlight the issue to mods....

This worked to be fair! I'd have gotten a notification on the existing forum thread:
https://forum.nasaspaceflight.com/index.php?topic=50827.0

But those are usually issues that usually tend to be very specific to the user, as opposed to a site issue. This was a site issue and thus this thread works. We also have the NSF member discord and I was informed there too, which is useful cause if the site had been fully down this thread couldn't have been created

In this case, your thread caught my eye, informed Mark and he was on it in minutes

Let's continue to use this thread to monitor.

Good point, I didn't think about reporting on the discord.

[Chris Bergin]

Still needs a bit of fixing. Mostly ok, but has a few seconds of oof. We're on it.

[Chris Bergin]

Mark is working another idea.

So mark this timestamp (anything before not relevant now, only issues after this post )

[russianhalo117]

Mark is working another idea.

So mark this timestamp (anything before not relevant now, only issues after this post )

I'm no longer having issues after I reloaded and cleared all site specific data and cache. I'm also no longer getting the database errors that I recently PM'd Mark about that started a couple of days before the cloudflare incidents today. They suddenly seem to be resolved.

[catdlr]

Mark is working another idea.

So mark this timestamp (anything before not relevant now, only issues after this post )

I just returned from running errands and read through all the unread queues without any issues; all of them (about 30 threads) returned with a quick response. However, I did log out and back in, as advised earlier.  Looks like Mark did hs magic.

[Chris Bergin]

Yeah, pretty confident Mark's got everything back to proper working order. We'll keep watching it though of course.

As always, people tend to be more on the lookout after the earlier issues, so don't expect hyper speed, always without issue forum. That happens any day of the week where it has a slight issue, but resolves itself. Today's was certainly a Mark-required fix, however.

[catdlr]

Yeah, pretty confident Mark's got everything back to proper working order. We'll keep watching it though of course.

As always, people tend to be more on the lookout after the earlier issues, so don't expect hyper speed, always without issue forum. That happens any day of the week where it has a slight issue, but resolves itself. Today's was certainly a Mark-required fix, however.

As I mentioned earlier, since I am basically on 24/7, I notice this often happening at midnight, especially on Saturday evenings. I think it’s just server recycles, and they usually resolve in less than 2-3 minutes.  So, I didn't think twice about any significant issues.  Perhaps what Mark did today will resolve these too.

[Chris Bergin]

Ah yes, I caught that once, It's every day about 2-3 mins as you say, no error usually, just loading. I'm pretty sure it's the tiny people in the back of the servers who are doing a shift change